Refund policy

Right of withdrawal

Pursuant to Legislative Decree. 6/09/2005, n.206, the Customer can exercise the right of withdrawal no later than 14 working days from the date of receipt of the goods, communicating to the Merchant his desire to exercise this right according to one of the following methods: e-mail or fax sent to the Merchant's Customer Service (using the contact details indicated on the "Customer Service" page); recommended a / R. addressed to the registered office of the Merchant. The goods must be returned to the Merchant intact, in unaltered conditions and complete with the original packaging, at the Customer's expense no later than 14 days from the subsequent communication by the Merchant of the authorization to return the goods. The Merchant will re-credit the Customer with the amount of the products as soon as possible, and in any case within a maximum of 14 days from the date on which the Merchant became aware of the Customer's desire to exercise the right of withdrawal, by carrying out a bank transfer to the Customer's current account, by sending a non-transferable bank check made out to the Customer, or by reversing the online transaction with a credit card (depending on the payment method used by the Customer). The right of withdrawal does not apply to orders placed by Customers with a VAT number and to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly.